01 / LEADERSHIP
Leadership Development
Practical workshops and coaching that build delegation, accountability, communication, conflict confidence and strategic leadership.
Leadership that moves the business forward
Develop leaders.
Strengthen performance.
Synchronized Business Solutions helps organizations select the right people, equip leaders to lead, and turn high-stakes presentations into stronger client decisions.
Built for Canadian organizations ready to grow.
Leadership development • Talent assessment • RFP & presentation excellence
What we do
Sharper people decisions. More capable leaders.
Whether you are building a leadership bench, hiring for a critical role, or raising the standard of client-facing presentations, the work is tailored to your business and your people.
02 / TALENT
PXT Select Assessments
Training develops the right person. It cannot correct a fundamental job mismatch. Use objective behavioural, cognitive and motivational insight to select the right person for the right role, then develop and align them to the work.
03 / PERFORMANCE
Presentation & RFP Excellence
Prepare teams to communicate value clearly, defend their differentiators and improve performance in high-stakes RFP presentations.
The questions that change performance
Better people decisions start with better questions.
01 / ADVANCEMENT
What does it really take to get promoted?
We help leaders make succession planning real: identify the role ahead, build the right development path and prepare exceptional candidates to step up.
02 / TOP PERFORMERS
Would you clone your best people?
PXT Select helps define the success pattern for a role, identify stronger candidates and cultivate the capability your top performers demonstrate every day.
03 / HIRING RISK
What is a wrong hire costing you?
We calculate the financial and operational impact, then use a performance model built around the role to improve selection and promotion decisions.
A practical starting point
Make the hidden cost visible.
Estimate the impact of vacancy time, recruiting, onboarding, lost productivity and employee exits in your organization.
Leadership that protects the future
Great organizations align people, teams and the work that matters.
01 / CONNECTION
The manager relationship matters.
Leaders can adapt how they communicate, coach and connect so the working relationship becomes a reason talented people stay and grow.
02 / TEAMWORK
A team’s first job is to be a team.
Teams perform through challenge when members understand one another, share expectations and trust each other.
03 / LINE OF SIGHT
Are people working on the right things?
We help leaders create alignment from the front line to the executive team.
Proven leadership impact
From 600% turnover to sustained growth.
In a prior operations leadership role, Steve Cardy led a people-and-performance turnaround using assessment-informed selection, focused training, coaching and accountability.
In 2004, Dale Carnegie recognized this work with a leadership award and invited Steve to San Diego to address 1,100 delegates worldwide about the Canada and UK partnership.
A contemporaneous operating-results dashboard recorded $88 million in trailing-12-month sales across 82 Canadian and UK branches, with 12.2% sales growth in Canada and 9.9% in the UK.
Past results are context for Steve’s experience, not a guarantee of future outcomes.
600% → 9%branch-manager turnover reduced over a decade
11 → 40Canadian branches during the growth period
$300K → $1.8Maverage sales per representative
10×historical Canada and UK sales productivity compared with the U.S. benchmark
International turnaround
Reset the model. Rebuild the confidence.
Asked by the CEO and U.S. board to assess Labour Ready’s UK operation, Steve found fragmented processes, weak controls and an operating model that had drifted from the successful Canadian business. The division had accumulated US$42 million in losses over seven years.
Steve led the reset: tightened operating discipline, closed underperforming branches, rebuilt the hiring and development approach, and mobilized the team behind a clear sales and service strategy.
“The innovative approach … enable[s] people to obtain full time permanent employment.”
Helen Jones MP, House of Commons, 2006
US$42Mlosses accumulated in the seven years before the reset
£1M loss → £1M profitfirst-year loss to second-year profit
Investors in Peoplecertification achieved during the turnaround
Training centresconstruction-safety pathways opened at no cost to workers
Safety before revenue
Every worker deserves to go home safe.
Steve built a safety-first culture in staffing operations by giving people the authority to refuse unsafe work and by making role-specific preparation non-negotiable.
Safety & community impact
Protect people. Strengthen performance.
The program held Canadian workers’ compensation costs below 3% of revenue while supporting sustainable growth.
As a corporate sponsor of Habitat for Humanity Canada, Labour Ready partnered on a volunteer safety handbook, provincial training requirements and access to personal protective equipment.
- Construction-safety training tailored to provincial requirements
- Fall-protection and traffic-control preparation for Ontario worksites
- Safety standards that put human wellbeing ahead of revenue
RFP & complex sales leadership
Experience earned where the stakes are high.
Over a decade in financial services, Steve served as Director of Operations with sole responsibility for business development for the Canadian division. He led RFP and audit wins with major retailers and billion-dollar organizations whose supplier standards were exceptionally high.
10+ yearsfinancial-services and business-development experience
Multi-million $RFP opportunities and client relationships won
Primary auditswon with retailers previously never served
Global brandsincluding Walmart, Loblaw, Shoppers Drug Mart, Food Basics, Canadian Tire, AutoZone and The Vitamin Shoppe
About Steve Cardy
Experienced support for the people side of performance.
Steve Cardy is an accomplished senior executive, executive coach and award-winning Certified Dale Carnegie Trainer. He was ranked the #1 Dale Carnegie instructor in North America and #2 worldwide, and has received multiple Dale Carnegie awards, including the WOW Trainer recognition.
Through Synchronized Business Solutions, Steve brings practical leadership development and PXT Select assessment expertise to businesses that want to make stronger people decisions.
“BB1 means being the best of the best - plus one.”
Learn from the best, collaborate with them, then find an innovative way to improve the result.
Leadership resource
Words shape the working relationship.
“What do you think?”
“I trust you.”
“Let’s figure this out together.”
Practical leadership
12 leadership phrases that build relationships.
A short, printable resource for leaders who want to create more trust, invite stronger input and help people feel supported in the work.
Let’s talk
Ready to strengthen your team?
Tell us what is changing in your organization—an important hire, a leadership challenge or a high-stakes presentation—and we will explore the right next step.